Frequently asked questions (FAQs)

Can I return sale items?

No sale items are eligible for
return. However, if there is a major fault with your item, we will be more than happy to find a solution in line with Australian Consumer Law. Please note our items are checked before they are sent out

Do you offer refunds or returns?

We want you to be happy with your purchase; however, we are unable to offer refunds for change of mind, incorrect size selection, deciding you don’t like the item, or you have no use for the item.

If you are unsure about the fit, features, or styling of any of our products, please reach out to our customer service team and they will be more than happy provide you with additional information to assist with your selection.

I purchased in store, can I return items through the post?

Unfortunately at this stage, only orders placed on Home In August’s website can be returned via post.

Is stock held for me once I request an exchange?

When requesting a size exchange online, stock is not reserved. To avoid missing out, we recommend sending your return back to us as soon as possible.

Can I exchange an exchange?

Unfortunately we can only provide one exchange per order placed. If you need assistance with exchanges, our customer service team is here to help!

I used a discount code on my order; how does this effect my return?

A discount code is applied evenly to all items within an order, which reduces the cost of each item respectively. When returning for a store credit, the gift voucher will be issued to value of each item after any discount codes have been

Am I able to exchange or return after the 14 days?

Unfortunately, if you have not returned your item before the 14 days after recieving it we are no longer able to exchange or give you store credit.

If I remve the tage can I still return the item?

If the item has had the tag removed or damaged we will not be able to accept it and no returns or exchanges will be given.